Joining the MÜHLE London team, we are thrilled to introduce our newest Head Barber- Oran Lasocki! With over 8 years of experience and a passion for all things barbering, we caught up with Oran for a quick Q & A session: finding out about what inspires him as a barber, the importance of strong client relationships and new services he’s bringing to the MÜHLE barbershop…
OL: It is vital we must make sure any client gets the best possible customer experience. Ensuring you build in enough time to get a feel for who this person is, what they are looking to achieve and how you are going to do this for them, instantly puts them at ease. Spending this extra time is really important to provide a really memorable experience. Alongside this, spending time on the finishing and focusing on the details of the cut makes a difference to the final look, elevating the finished product from a good cut to a great one.
OL: I'm just myself, I make sure they get to know me, what I'm capable of doing for them and by being as friendly as possible. I try to give them my full attention when they are in the chair; being someone they can talk to, open up to and confide in. Being able to listen is so important and can really make a difference in someone's day especially if they are struggling with mental health issues. I've maintained many relationships with clients over the years regardless of whether they are sitting in my chair or not. Being more than just a barber to your clients is key to ensuring lasting relationships, being a friendly and welcoming face can make all the difference.
OL: I founded Care Behind The Chair during a difficult time throughout the pandemic - I was diagnosed with clinical depression and high anxiety - and I was seeking help through support groups provided by the NHS and independent therapists. I then noticed there was an abundance of barbers and stylists suffering from the same as me and felt like there wasn't a supportive network for people working within the industry. Part of the role is to listen and act as a sounding board for your clients, providing them with advice or simply just listening. At times this can take a real toll on your mental health, so I felt it was really important to develop something that can support those within the industry, not just for those who are utilising our services.
OL:I am most looking forward to providing impeccable customer service alongside my colleagues, to be surrounded by like-minded people and to promoting and advocating for the brand, acting as an ambassador for all things MÜHLE. I will be introducing a Silent Haircut, for people that suffer from social anxiety, providing them with a safe space to have the haircut they want, a comfortable and relaxing experience without the stress of feeling like they have to talk.
OL: My favourite product is the MÜHLE Alum Block. This unassuming and somewhat overlooked product is one of my favourites for any high-quality shave. Incorporating Alum into your shaving routine is essential as it is antiseptic and astringent, and that will help with any sensitive areas or small nicks. It'll leave your skin feeling tightened, soft and refreshed.